Terms and Conditions

Effective Date: November 2024

Welcome to Humdiger Rentals (a brand of Humdiger Holdings Ltd.). By accessing our website and using our services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you confirm that you are at least 18 years of age and have the legal capacity to enter into this agreement. If you do not agree with any of these terms, please do not use our services.

2. Booking and Payment

  • A non-refundable deposit of 25% is required at the time of booking to secure your reservation.
  • Full payment is due at least 7 days before the event.
  • Payments can be made via credit card or other accepted methods.

3. User Responsibilities

  • You agree to provide accurate and complete information when making a reservation.
  • You are responsible for the equipment from the time of delivery until it is returned to us.

4. Liability Limitations

  • Humdiger Rentals is not liable for any indirect, incidental, or consequential damages arising from the use of our equipment or services.
  • You assume all risks associated with the use of our rental equipment.

5. Governing Law

These terms are governed by the laws of the Province of Alberta, Canada. Any disputes will be resolved in the courts of Alberta.

6. Intellectual Property Rights

All content on our website, including text, images, and logos, is protected by copyright and intellectual property laws. You may not use any content without express written permission from Humdiger Rentals.

Refund Policy

Effective Date: November 2024

At Humdiger Rentals, we strive to provide excellent service. Our refund policy is as follows:

1. Refund Eligibility

  • Refunds are available for cancellations as outlined in our Cancellation Policy.
  • If applicable, refunds will be processed within 7-10 business days to the original payment method.

2. Non-Refundable Items

  • The 25% deposit is non-refundable except as noted in the Cancellation Policy.
  • Fees for additional services, such as setup or delivery, may also be non-refundable.

Shipping and Delivery Policy

Effective Date: November 2024

This policy outlines the delivery services provided by Humdiger Rentals.

1. Delivery Areas

We deliver to Edmonton and surrounding municipalities. Specific delivery areas may be subject to additional charges.

2. Delivery Timeframes

  • Delivery will be made on the agreed date, typically within the agreed time window.
  • Clients must ensure someone is present to receive the equipment.

3. Return Policy

  • All rental items must be returned on the agreed date.
  • Late returns may incur additional fees.

Cookie Policy

Effective Date: November 2024

This Cookie Policy explains how Humdiger Rentals uses cookies and similar technologies.

1. What Are Cookies?

Cookies are small text files placed on your device that help us improve your experience on our website.

2. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function.
  • Analytics Cookies: Help us analyze how visitors use our site.
  • Marketing Cookies: Used to deliver ads relevant to you.

3. Managing Cookies

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

Accessibility Statement

Effective Date: November 2024

Humdiger Rentals is committed to ensuring that our website is accessible to individuals with disabilities.

1. Accessibility Commitment

We strive to provide an accessible website experience in compliance with applicable laws, including the AODA.

2. Accessibility Features

Our website includes features to assist users with disabilities. If you encounter any barriers, please contact us.

Dispute Resolution Policy

Effective Date: November 2024

This policy outlines how disputes between Humdiger Rentals and customers will be resolved.

1. Mediation

In the event of a dispute, both parties agree to attempt to resolve the issue through mediation before pursuing any legal action.

2. Arbitration

If mediation fails, the dispute will be resolved through binding arbitration in accordance with the laws of Alberta.

Data Retention Policy

Effective Date: November 2024

This policy outlines how Humdiger Rentals retains personal data.

1. Data Retention Period

We retain personal information only as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations.

2. Data Deletion

Upon request, we will delete personal data that is no longer necessary for the purposes for which it was collected.

Intellectual Property Policy

Effective Date: November 2024

This policy clarifies ownership of intellectual property related to Humdiger Rentals.

1. Ownership

All content on the Humdiger Rentals website is owned by or licensed to Humdiger Holdings Ltd. All rights are reserved.

2. User Restrictions

Users may not copy, reproduce, distribute, or create derivative works from any content without express permission.

Social Media Policy

Effective Date: November 2024

This policy governs interactions on Humdiger Rentals social media accounts.

1. User Conduct

We encourage positive interactions. Users must not post offensive or inappropriate content.

2. Moderation

We reserve the right to remove comments that violate our guidelines or block users who engage in harmful behavior.

3. User-Generated Content

By tagging us in photos or comments, you consent to us using your content for promotional purposes.

Third-Party Links and Affiliates Disclosure

Effective Date: November 2024

This policy clarifies our relationship with third-party websites.

1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

2. Affiliate Marketing

If you click on a link and make a purchase, we may receive a commission. We disclose this relationship to maintain transparency.